Two staff members were serving breakfast at my child care. A child from a poverty stricken family entered the child care. We will call her Jeanie, not her real name. I listen from afar.
Staff Person A “She’s a terrible mom! She just dumps her daughter at the door!”
Staff Person B “She could at least walk in with her! Jeanie, you smell like kerosene! UCK!”
Staff Person A “They probably can’t afford to buy oil again this month!”
The following day, well after breakfast, the same child entered child care.
Staff Person A “It’s 9:00 and Jeanie just showed up without breakfast again! Should we feed her? Breakfast is over.”
Staff Person B “No, we stopped serving breakfast an hour ago! Her mom should have given her breakfast, but she was probably too busy!”
My primary concern was the child. I helped her into some clean clothes and washed her kerosene scented clothes. I changed circle time to scents in our world and included a perfume trial! All the children could select a scent to wear! This helped cover the kerosene odor and did not single out Jeanie. The following day I replaced Jeanie’s breakfast with the 9AM snack being served. She did not mind having snack for breakfast!
I was very disappointed and also angry about the initial comments made by the staff. I felt sorry for the child. She must have felt as though something was wrong with her mother, her home, and herself. The look on the four year old girls face showed sadness and rejection. Other children hearing the remark were probably forming mental opinions of Jeanie and her family, following the example of the staff. The continued remarks on the following day again displayed microinsults on Jeanie and her family as well as a lack of caring and compassion.
This type of verbal insult was never acceptable at the child care. Anger never solves any issue, and would not have corrected staff attitude. I evaluated the situation, and decided staff training needed to be updated. Staff had previously been trained to use positive language when speaking to or in the presence of children, and had received state approved courses on the topic. The previous staff training techniques have obviously not been successful. Using the lessons learned in this course I now feel better equipped to train my staff. I am better able to explain microinsults and am able to provide proof of the damage they can cause. Naptime training sessions using knowledge obtained in this course have been implemented. After the training sessions staff seemed to understand that the children’s feelings must be considered before any comments can be vocalized. Microinsults are not acceptable. No further incidences of microinsults have been observed since the enhanced training sessions began. Frequent training on the topic will be ongoing.